AML Policy

This policy sets out the anti-money laundering and counter-terrorist financing measures applied on the VegasHero platform for UK players. Our aim is to protect customers, payment partners, and the integrity of the UK financial system in line with applicable legislation.

Objectives and scope

This policy covers registration, deposits, withdrawals, bonuses, and every transfer of value on a player account. It applies to all UK customers who use vegashero-official.uk or the official mobile app.

Funds of criminal origin are refused. The platform must not be used to conceal, transfer, or launder money obtained unlawfully. Every user must provide accurate details and cooperate with requests from the compliance team. Failure to do so may result in account restrictions, suspension, or closure.

Preventive AML measures

• Customer identification at registration and verification before significant withdrawals.
• Checks that payment channels, account holders, and player profiles are consistent.
• Monitoring of large deposits, rapid fund turnover, or atypical betting patterns.
• Manual review of accounts flagged by automated systems or customer support.
• Suspension or closure of profiles where money laundering or fraud risk is identified.
• Secure retention of transaction logs and reporting to authorities where required by law.

Due diligence

Identity, source of funds, and transactional behaviour may be verified before or after registration, particularly at the point of withdrawal. Standard Customer Due Diligence (CDD) applies to all UK players; Enhanced Due Diligence (EDD) may be triggered for higher-risk profiles, large transactions, or politically exposed persons (PEPs).

Additional documents, clarification on income sources, or explanations for recurring transactions may be requested. Accepted proof typically includes a valid passport, driving licence, or national identity card, together with a recent utility bill or bank statement in the account holder's name.

Transaction monitoring

Automated and manual controls flag unusual deposits, rapid deposit-to-withdrawal cycles, linked accounts on the same device or payment channel, and use of e-wallets or cards not registered to the account holder. Where activity appears inconsistent with a player's known profile or stated source of funds, the operator may request supporting documentation or temporarily restrict withdrawals.